REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
April 29, 2025
FROM
GILBERT RAMOS, Assistant Executive Officer, Human Services
SUBJECT
Title
Amendment to Contract with Inland Southern California 211+ for Information and Referral Services
End
RECOMMENDATION(S)
Recommendation
Approve Amendment No. 2 to Contract No. 22-1111 with Inland Southern California 211+, for the provision of countywide Information and Referral services, increasing the contract amount by $587,675, from $1,780,295 to $2,367,970, and extending the contract term by one year, for a total contract period of July 1, 2022 through June 30, 2026.
(Presenter: Gilbert Ramos, Assistant Executive Officer, 387-4261)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
Pursue County Goals and Objectives by Working with Other Agencies and Stakeholders.
FINANCIAL IMPACT
This item does not impact Discretionary General Funding (Net County Cost). The total cost of $2,367,970 ($607,560 for year one and two, $565,175 for year three, and $587,675 for year four) for Inland Southern California 211+ (Inland SoCal 211+) Information and Referral services will be provided as indicated in the table below. The recommended Amendment No. 2 (Amendment) increases Contract No. 22-1111 (Contract) amount by $587,675 and extends the Contract for an additional year, while applying revisions to Children and Family Services’ (CFS) budget. Adequate appropriation and revenue have been included in the respective departments’ 2025-26 recommended budgets.
|
Department/Partnership |
Previous Totals |
Amendment No. 2 |
Revised Totals |
|
Children and Family Services |
$54,012 |
$40,504 |
$94,516 |
|
Probation Department |
$450,000 |
$150,000 |
$600,000 |
|
Preschool Services Department |
$138,782 |
$18,004 |
$156,786 |
|
Department of Public Health |
$7,500 |
$2,500 |
$10,000 |
|
Countywide - Realignment |
$1,130,001 |
$376,667 |
$1,506,668 |
|
Total |
$1,780,295 |
$587,675 |
$2,367,970 |
BACKGROUND INFORMATION
Since 2005, Inland SoCal 211+, formerly known as Inland Empire United Way, has provided Information and Referral services related to community, health, human, and disaster resources to San Bernardino County (County) residents. Services are provided through a toll-free telephone call center, website, and written directory of resources. The recommended contract will ensure the continuance of the County designed 211 program and leverage the considerable investment made by the County for the last 20 years.
Dialing 211 is free and confidential, with live bilingual call specialists, to assist callers 24 hours a day, 365 days a year. Inland SoCal 211+ provides crucial referrals to individuals and families in need of information and referral to vital health and social services in the local community. During the Contract term, some performance concerns identified by the County were discussed with Inland SoCal 211+, which led to the adjustment of contractual obligations and quarterly progress reporting.
On November 15, 2022 (Item No. 37), the Board of Supervisors (Board) approved the Contract with Inland SoCal 211+ to provide Information and Referral services throughout the county in the amount of $1,822,680 for the period of July 1, 2022 through June 30, 2025, with the option to extend for two additional one-year periods.
On June 25, 2024 (Item No. 64), the Board approved Amendment No. 1 to the Contract with Inland So Cal211+, decreasing the contract amount by $42,385, from $1,822,680 to $1,780,295, with no change to the Contract period of July 1, 2022 through June 30, 2025. The decrease was due to elimination of one position under Preschool Services Department’s budget.
This amendment exercises one of the two one-year options to extend the contract term. With this extension, Inland SoCal 211+ can continue to provide crucial services for the county. All departments’ budgets remain the same as the year prior, with the exception of the CFS budget that increased by $22,500 for additional back-up coverage/outage occurrences for the Child Abuse Hotline.
PROCUREMENT
Not applicable.
REVIEW BY OTHERS
This item has been reviewed by Human Services Contracts (Patty Steven, Contracts Manager, 388-0214) on March 3, 2025; County Counsel (Daniella Hernandez and Adam Ebright, Deputies County Counsel, and Julie Surber, Principal Assistant County Counsel, 387-5455) on March 19, 2025; Finance (John Hallen, Principal Administrative Analyst, 388-0802) on April 11, 2025; and County Finance and Administration (Cheryl Adams, Deputy Executive Officer, 388-0332) on April 14, 2025.