REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
September 23, 2025
FROM
VICTOR TORDESILLAS, Deputy Executive Officer, Human Services
SUBJECT
Title
Non-Financial Agreement with Qualtrics, LLC and Purchase Order for Qualtrics EmployeeXM360, XM for Employee Experience Software
End
RECOMMENDATION(S)
Recommendation
1. Approve non-financial agreement with Qualtrics, LLC, including non-standard terms, for a subscription to cloud-based employee experience software and an employee engagement survey system, for the contract period of October 1, 2025 through September 30, 2026.
2. Authorize the Purchasing Agent to issue a Purchase Order to Carahsoft, an authorized Qualtrics reseller, to subscribe to the Qualtrics EmployeeXM360, XM for Employee Experience software as a service, and provide services to implement an employee engagement survey, through the California Participating Addendum No. 7-17-70-40-05 to the Utah National Association of State Procurement Officers Cloud Solutions Master Agreement No. 22-309 (Master Service Agreement AR2472) for a one-time cost of $240,392.38, for the period of October 1, 2025, through September 30, 2026.
3. Authorize the Purchasing Agent to execute any documents that may be required by the State of California to execute orders against the California Participating Addendum referenced in Recommendation No. 2, subject to County Counsel review.
(Presenter: Victor Tordesillas, Deputy Executive Officer, 387-4717)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Promote the Countywide Vision.
Improve County Government Operations.
Ensure Development of a Well-Planned, Balanced, and Sustainable County.
FINANCIAL IMPACT
Approval of this item will not result in the use of additional Discretionary General Funding (Net County Cost). The $240,392.38 one-time cost for the Qualtrics EmployeeXM360, XM for Employee Experience subscription and survey is a Countywide init...
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