REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
June 23, 2026
FROM
SHARON NEVINS, Director, Department of Aging and Adult Services
SUBJECT
Title
Amendments to Contracts with Multipurpose Senior Services Program Providers
End
RECOMMENDATION(S)
Recommendation
Approve Amendment No. 2 for fee-for-service contracts with the following agencies to provide Multipurpose Senior Services Program services, increasing the aggregate contract amount by $317,438, from $1,269,752 to a total not to exceed amount of $1,587,190, and extending the contract term by one year, for a total contract period of July 1, 2022, through June 30, 2027:
1. Assured Independence, LLC, Contract No. 22-400.
2. Connect America.com LLC, Contract No. 22-401.
3. Lifeline Systems Company, Contract No. 22-402.
(Presenter: Sharon Nevins, Director, 891-3917)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Promote and Fulfill the Countywide Vision.
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). Multipurpose Senior Services Program (MSSP) costs are on a fee-for-service basis and will not exceed $317,438 over the extended one-year contract term. These services are funded by 50% Federal ($158,719) and 50% State ($158,719) funding sources. Adequate appropriation and revenue have been included in the Department of Aging and Adult Services-Public Guardian’s (DAAS-PG) 2026-27 budget.
BACKGROUND INFORMATION
The California Department of Aging has awarded funds to DAAS-PG for the MSSP to prevent or delay the need for long-term institutional care for eligible older adults while continuing to foster independent living in the community. MSSP provides social and/or healthcare case management services to Medi-Cal recipients aged 60 or older to delay or prevent placement in a long-term care facility. DAAS-PG social workers are responsible for coordinating services through agencies to provide a variety of MSSP services, including chores, personal care, nonmedical equipment/supplies, in-home and out-of-home respite care, transportation escort, one-way transportation, and communication devices. Currently contracted agencies will provide a portion of the services needed, and DAAS-PG will continue outreach to obtain additional service providers as needs arise throughout the term of the contract.
On June 14, 2022 (Item No. 8), as a result of a competitive procurement, the Board of Supervisors (Board) approved the fee-for-service contracts for Contract No. 22-400 with Assured Independence LLC, Contract No. 22-401 with Connect America LLC, and Contract No. 22-402 with Lifeline Systems Company, (Contractors) to provide MSSP services, in an aggregate contract amount not to exceed $952,314, for the period of July 1, 2022 through June 30, 2025.
On April 8, 2025 (Item No. 4), the Board approved Amendment No. 1 to fee-for-service contracts with the Contractors to provide MSSP services, increasing the aggregate contract amount by $317,438 from $952,314 to a total not to exceed amount of $1,269,752, and extending the contract term for one year, for a total contract period of July 1, 2022 through June 30, 2026.
Approval of this item will allow DAAS-PG to extend the contract for one additional year through June 30, 2027. This amendment will allow DAAS-PG to continue providing MSSP communication device services, which include rental/purchase of 24-hour emergency assistive services or installation of a telephone. Access to these devices will provide reliable, monthly communication for approximately 345 high-risk clients who are at risk of institutionalization due to physical conditions, which can result in a medical emergency.
Contractors’ performance will continue to be monitored by review of monthly invoices to ensure compliance with the administrative, program and fiscal terms and conditions of the contract. Contractors will cooperate with the County in the implementation, monitoring and evaluation of these contracts and comply with all reporting requirements established by these contracts. Contractors’ charges must be for services provided to eligible beneficiaries under this funded program. The County reserves the right to request additional program and/or fiscal reports to facilitate this monthly review.
PROCUREMENT
Not applicable.
REVIEW BY OTHERS
This item has been reviewed by Human Services (Lisa Rivas-Ordaz, Contracts Manager, 388-0222) on May 20, 2026; County Counsel (Jacqueline Carey-Wilson, Deputy County Counsel, 387-5455) on May 26, 2026; and County Finance and Administration (John Hallen, Principal Administrative Analyst, 388-0208) on May 27, 2026.