REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
June 10, 2025
FROM
ANDREW GOLDFRACH, ARMC Chief Executive Officer, Arrowhead Regional Medical Center
SUBJECT
Title
Contract with Optimum Healthcare IT, LLC for ServiceNow Software Subscription Services, Training, and Support
End
RECOMMENDATION(S)
Recommendation
1. Approve Contract with Optimum Healthcare IT, LLC, to provide ServiceNow Software Platform subscription services, training, and support in the amount of $8,485,890, for the period of June 16, 2025 through June 15, 2030.
2. Authorize the ARMC Chief Executive Officer to sign non-financial amendments to the Statement of Work, subject to review by County Counsel, so long as such documents do not increase the total contract amount or modify the term.
3. Direct the ARMC Chief Executive Officer to transmit copies of all signed non-financial amendments to the Statement of Work, to the Clerk of the Board of Supervisors within 30 days of execution.
(Presenter: Andrew Goldfrach, ARMC Chief Executive Officer, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The cost of $8,485,890 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2024-25 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
Approval of the Contract will enable ARMC to acquire and use the ServiceNow Software platform services, training, and support from Optimum Healthcare, IT, LLC (Optimum). Serv...
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