REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
January 14, 2025
FROM
ANDREW GOLDFRACH, ARMC Chief Executive Officer, Arrowhead Regional Medical Center
SUBJECT
Title
Agreement with Symago, LLC. for a Pharmacy Interactive Voice Response System
End
RECOMMENDATION(S)
Recommendation
Approve Agreement, including non-standard terms, with Symago, LLC., for the implementation of a pharmacy interactive voice response system, for purchase amounts as authorized by County Policy, for the contract period beginning January 14, 2025 through January 13, 2028, renewing annually thereafter until terminated by either party.
(Presenter: Andrew Goldfrach, ARMC Chief Executive Officer, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Operate in a Fiscally-Responsible and Business-Like Manner.
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The implementation cost and future purchases, are funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2024-25 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
The Agreement will enable Symago, LLC. (Symago) to implement a pharmacy interactive voice response (IVR) system that can streamline call handling processes, reduce wait times and improve the efficiency of patient interactions with clinical staff. ARMC currently utilizes OmniSYS, LLC's (OmniSYS) IVR interface with Foundation System Inc. ARMC is replacing this system with Epic Willow Ambulatory, which includes the interfaces with the hospit...
Click here for full text