REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
February 25, 2025
FROM
ANDREW GOLDFRACH, ARMC Chief Executive Officer, Arrowhead Regional Medical Center
SUBJECT
Title
Agreement with Safety Net Connect, Inc. for eCRM Software and Support
End
RECOMMENDATION(S)
Recommendation
Approve agreement with Safety Net Connect, Inc. for eConsult and referral management software license and professional service fees for integration and maintenance support in the amount of $1,611,000 for a five-year period of March 1, 2025 through February 28, 2030.
(Presenter: Andrew Goldfrach, ARMC Chief Executive Officer, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The cost of $1,611,000 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2024-25 budget and will included in future recommended budgets.
BACKGROUND INFORMATION
The eConsult and Referral Management (eCRM) software allows ARMC and providers to initiate and process specialized referrals and approvals for payment electronically between ARMC, providers and Inland Empire Health Plan (IEHP). The eConsult platform is a secure online communication tool that allows Primary Care Provider to request evaluation from a Specialist Reviewer. It is designed to improve patient care, increase appropriate access to Specialist Providers and improve patient experience. The eCRM Software is required in order to receive funding from IEHP for the care of their members.
ARMC recommends the approval of this agreement to promote continuity of care and patient safety. It benefits the County by fulfilling its mission to satisfy customers by providing service that promotes the health, safety, well-being and quality of life of its residents and patients.
PROCUREMENT
The purchase of the eCRM software and support is a non-competitive procurement, as it is only available from Safety Net Connect. The software and support are required in order to receive funding from IEHP for the care of their members. County Purchasing recognizes specialized credentials as justifiable non-competitive reasons and supports this procurement of the software and support for eCRM.
REVIEW BY OTHERS
This item has been reviewed by County Counsel (Bonnie Uphold, Supervising Deputy County Counsel, 387-5455) on January 28, 2025; Purchasing (Veronica Pedace, Buyer III, 387-2464) on January 28, 2025; ARMC Finance (Chen Wu, Finance and Budget Officer, 580-3165) on January 30, 2025; Finance (Jenny Yang, Administrative Analyst, 387-4884) on February 3, 2025; and County Finance and Administration (Valerie Clay, Deputy Executive Officer, 387-5423) on February 3, 2025.