REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
March 11, 2025
FROM
ANDREW GOLDFRACH, ARMC Chief Executive Officer, Arrowhead Regional Medical Center
SUBJECT
Title
Amendment to Contract with Professional Research Consultants, Inc. for Patient, Employee and Physician Engagement Surveys and Rounding Services
End
RECOMMENDATION(S)
Recommendation
Approve Amendment No. 1 to Contract No. 23-1216 with Professional Research Consultants, Inc., for patient, employee and physician engagement surveys and rounding services, adding psychiatric inpatient experience survey services, and increasing the not-to-exceed contract amount by $26,000 from $2,249,625 to a not-to-exceed amount of $2,275,625, with no change to the contract term of January 1, 2024 through December 31, 2028.
(Presenter: Andrew Goldfrach, ARMC Chief Executive Officer, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The cost of $26,000 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2024-25 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
ARMC is required by the Centers for Medicare and Medicaid Services (CMS) to provide patients with satisfaction surveys, which measure items such as patient's satisfaction with medical care, hospital environment, and ease of making appointments or obtaining referrals. Professional Research Consultants, Inc. (PRC) administers the surveys in accordance with CMS guidel...
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