REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
May 5, 2026
FROM
ANDREW GOLDFRACH, ARMC Chief Executive Officer, Arrowhead Regional Medical Center
SUBJECT
Title
Amendment to Agreement with Experian Health, Inc. for Electronic Dental Health Subscription
End
RECOMMENDATION(S)
Recommendation
Approve Amendment No. 1 to Contract No. 25-674 with Experian Health, Inc., for a subscription to software as a service commercial collections and billing editor platform, to add the ClaimSource - Dental + Electronic Remittance Advice subscription for the Department of Public Health, increasing the contract amount by $228,324, from $2,502,153 to a total not-to-exceed amount of $2,730,477, with no change to the contract term of September 9, 2025 through September 8, 2030.
(Presenter: Andrew Goldfrach, ARMC Chief Executive Officer, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Operate in a Fiscally-Responsible and Business-Like Manner.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The cost of $228,324 includes implementation, subscription, and estimated transaction costs and is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending, any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2025-26 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
ARMC uses Experian Health, Inc.'s (Experian) transaction-based platform to support accurate patient registration, reduce billing errors, and improve reimbursement timelines. The system integrates with the Epic electronic health record (Epic) to automate eligibility and insurance verification across inpatient, out...
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