REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
September 9, 2025
FROM
ANDREW GOLDFRACH, ARMC Chief Executive Officer, Arrowhead Regional Medical Center
SUBJECT
Title
Agreement with Experian Health, Inc. for Billing Editor Services
End
RECOMMENDATION(S)
Recommendation
1. Approve Agreement with Experian Health, Inc., for a subscription to software as a service commercial collections and billing editor platform, in the not-to-exceed amount of $2,502,153, for a contract period of September 9, 2025 through September 8, 2030.
2. Approve Limited License Agreement with FirstSource Solutions USA, LLC and Experian Health, Inc., granting FirstSource Solutions USA, LLC access to Experian Health software services, for the provision of commercial collections services from the date the contract is fully executed through July 22, 2029, with costs included in the $2,502,153 amount in Recommendation No. 1.
(Presenter: Andrew Goldfrach, ARMC Chief Executive Officer, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Operate in a Fiscally-Responsible and Business-Like Manner.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The cost of $2,502,153 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending, any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2025-26 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
The Agreement with Experian Health, Inc. (Experian) will allow ARMC to utilize the Experian Billing Editor Software as a Service platform (Platform) to determine the status of patient insurance coverage status and generates reports, statements, and aut...
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