REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
February 8, 2022
FROM
WILLIAM L. GILBERT, Director, Arrowhead Regional Medical Center
SUBJECT
Title
Agreement with Cyracom, LLC For Medically Qualified Interpretation Services
End
RECOMMENDATION(S)
Recommendation
Approve Agreement with Cyracom, LLC for the provision of medically qualified interpretation services in the amount not to exceed $3,500,000 for the five-year period of February 8, 2022 through February 7, 2027.
(Presenter: William L. Gilbert, Director, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The total not to exceed amount of $3,500,000 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2021-22 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
ARMC utilizes contract agencies to provide mandated interpretive and translation services to patients who have limited English proficiency and those who are deaf or hard of hearing. Cyracom, LLC (Cyracom) will provide translation and interpretation service to ARMC patients in need of healthcare and social service needs. Additionally, Cyracom will provide patients and companions with timely access to medically qualified translators through the following means: telephonic interpretation, in-person interpretation, video remote interpretation, and translation and localization of documents. The cost for the interpretation services is calculated by a combinat...
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