REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
November 3, 2026
FROM
CRISANTA GONZALEZ, Director of Emergency Management, Office of Emergency Services
SUBJECT
Title
Amendment to WebEOC ASP Hosting Agreement with ESi Acquisition, Inc., a Juvare Company
End
RECOMMENDATION(S)
Recommendation
1. Approve Amendment No. 1 to Agreement No. 23-1309 with ESi Acquisition, Inc., a Juvare Company, for WebEOC hosting services, to exercise optional Years 4 and 5 of the agreement and add an additional WebEOC Premium Board Subscription, increasing the agreement by $67,563.70, from $390,733.43 to $458,297.13, with no change to the term of January 1, 2024 to June 30, 2028.
2. Authorize the Chief Executive Officer, the Assistant Executive Officer, or the Director of Emergency Management to execute any future non-substantive amendments to Agreement No. 23-1309, including statements of work, quotes or project amendments, subject to review by County Counsel.
3. Direct the Director of Emergency Management to transmit any non-substantive amendments to the Clerk of the Board of Supervisors within 30 days of execution.
(Presenter: Crisanta Gonzalez, Director of Emergency Management, 658-2847)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Promote and Fulfill the Countywide Vision.
Improve County Government Operations.
Operate in a Fiscally-Responsible and Business-Like Manner.
Enhance Readiness for Major Emergency Responses.
FINANCIAL IMPACT
Approval of this item will not result in the use of additional Discretionary General Funding (Net County Cost). Amendment No. 1 to Agreement No. 23-1309 (Agreement) with ESi Acquisition, Inc., a Juvare Company (ESi) will exercise optional Years 4 and 5 of the agreement and add a WebEOC Premium Board Subscription, increasing the total agreement amount by $67,563.70. The additional subscription will expand the capabilities and functionality of the County's Operational Area WebEOC system to support emergency coordination, information sharing, and situational awareness. Sufficient appropriation is included in the Office of Emergency Services’ (OES) 2026-27 budget and will be included in future recommended budgets.
The additional costs associated with the expansion of the County’s Operational Area WebEOC’s capabilities and functionality are reflected in the following table:
|
Service Period |
Cost |
|
July 1, 2026 - June 30, 2027 |
$32,248.13 |
|
July 1, 2027 - June 30, 2028 |
$33,315.57 |
|
One-Time Tier 2 Service Installation Fee |
$2,000.00 |
|
Total |
$67,563.70 |
BACKGROUND INFORMATION
OES administers the WebEOC system that has been designated as the County’s disaster communication platform. During the activation of the County’s Emergency Operations Center, this platform is utilized by all County departments and the 24 cities and towns throughout the region. WebEOC allows stakeholders a real-time platform to report critical information, which creates a common operating picture and increases situational awareness.
On July 26, 2016 (Item No. 14), as a result of non-competitive procurement, the Board of Supervisors (Board) authorized the Purchasing Agent to issue a Purchase Order for the implementation of WebEOC software services from July 26, 2016 through May 31, 2018.
On December 5, 2023 (Item No. 29), the Board approved Agreement No. 23-1309, including non-standard terms, with ESi for WebEOC services and the transition of the system from a locally hosted environment to a vendor-hosted environment, in the amount of $392,112, for the period of January 1, 2024, through June 30, 2028. Exhibit A identifies an initial 36-month subscription period, followed by optional periods of 12 months for Year 4 and six months for Year 5, both within the previously approved agreement term. These optional periods precede the automatic 12-month renewal periods described in Exhibit A. Through Amendment No. 1, the County is requesting Board approval to exercise optional Years 4 and 5 and add an additional WebEOC Premium Board Subscription, increasing the agreement amount without changing the previously approved term.
Approval of Amendment No. 1 to Agreement No. 23-1309 will allow OES to exercise optional Years 4 and 5 of the agreement, without any change to the agreement’s term of January 1, 2024 to June 30, 2028, and to add a WebEOC Premium Board Subscription, in the amount of $67,563.70, to enhance WebEOC capabilities. The addition of the WebEOC Premium Board Subscription is necessary to ensure that the San Bernardino County Emergency Operations Center has access to enhanced tools that support situational awareness, information sharing, resource coordination, and incident management among the County’s Operational Area partners during emergency activations.
OES recommends approval of Amendment No. 1, as the continued use and enhancement of WebEOC will support effective emergency coordination, information sharing, and situational awareness among the County’s Operational Area partners during emergency activations.
PROCUREMENT
N/A.
REVIEW BY OTHERS
This item has been reviewed by County Counsel (Grace B. Parsons, Deputy County Counsel, 387-5455) on October 13, 2026; Risk Management (Arrissia Beaven, Staff Analyst II, 386-9030) on September 30, 2026; Innovation and Technology Department (Don Le, Chief Information Officer, 388-0556) on October 9, 2026; Purchasing (Matthew Hechanova, Buyer II, 387-2198) on September 29, 2026; and County Finance and Administration (Carl Lofton, Administrative Analyst, 387-5404) on October 16, 2026.