REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
May 6, 2025
FROM
LYNN FYHRLUND, Chief Information Officer, Innovation and Technology Department
SUBJECT
Title
Business Associate Agreement with ServiceNow, Inc. for Protected Health Information
End
RECOMMENDATION(S)
Recommendation
Approve non-financial Business Associate Agreement, including non-standard terms, with ServiceNow, Inc., to maintain regulatory compliance by safeguarding the County's electronic protected health information that is transferred, processed, and stored to ServiceNow Inc., for the contract period beginning upon acceptance and continuing until June 21, 2026.
(Presenter: Lynn Fyhrlund, Chief Information Officer, 388-5501)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
Operate in a Fiscally-Responsible and Business-Like Manner.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The ServiceNow, Inc. (ServiceNow) Business Associate Agreement (BAA) is non-financial in nature and does not commit the County to make any purchases. If future purchases are made under the BAA, the Innovation and Technology Department (ITD) will adhere to County purchasing policies and return to the Board of Supervisors (Board) for approval, if necessary.
BACKGROUND INFORMATION
ITD utilizes ServiceNow software licenses, training, and professional installation/configuration services for service desk requests. ServiceNow is a software solution that provides capabilities to construct reusable workflow activities based on an organization's business needs. To ensure appropriate use of this enterprise solution for workflow activities, the BAA increases ServiceNow's capabilities to handle information designated as part of the County's Health Insurance Portability and Accountability Act (HIPAA) ...
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