REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
March 26, 2024
FROM
WILLIAM L. GILBERT, Director, Arrowhead Regional Medical Center
SUBJECT
Title
Agreement with CalStar Air Medical Services, LLC for Patient Transfer Call Center Services
End
RECOMMENDATION(S)
Recommendation
Approve Agreement with CalStar Air Medical Services, LLC, including non-standard terms, for one-call patient transfer call center services in an amount not to exceed $1,000,000 for the contract term of May 1, 2024 through April 30, 2025.
(Presenter: William L. Gilbert, Director, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of this item will not result in the use of Discretionary General Funding (Net County Cost). The cost of $1,000,000 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Adequate appropriation and revenue have been included in the Arrowhead Regional Medical Center (ARMC) 2023-24 budget and will be included in the 2024-25 recommended budget.
BACKGROUND INFORMATION
Approval of the agreement with CalStar Air Medical Service (CalStar) will allow CalStar to continue to provide patient transfer coordination services to ARMC. CalStar's All Access Transfer Center is a one-call patient transfer call center that does not pass calls to another source. As a one-call transfer center, CalStar finds the physician for the patient, the bed for the patient, connects physicians providing care for the patient, arranges patient transport via ground and air, and tracks the patient through arrival at the designated destination. Use of CalStar also streamlines the transfer process for patients that need to be tran...
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