REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF THE COUNTY OF SAN BERNARDINO
AND RECORD OF ACTION
October 27, 2020
FROM
GILBERT RAMOS, Director, Transitional Assistance Department
SUBJECT
Title
California Statewide Automated Welfare System Consortium IV Purchase of Interactive Voice Response Bots Authentication Enhancements Pilot
End
RECOMMENDATION(S)
Recommendation
1. Approve purchase of California Statewide Automated Welfare System Consortium IV Interactive Voice Response Bots Authentication Enhancements Pilot, in an amount not to exceed $469,974, for the period of October 31, 2020 through September 30, 2021.
2. Authorize the Purchasing Agent to sign the California Statewide Automated Welfare System Consortium IV Interactive Voice Response Bots Authentication Enhancements Pilot document (County Purchase SB-05-2020).
(Presenter: Gilbert Ramos, Director, 388-0245)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
This item does not require additional Discretionary General Funding (Net County Cost). The California Statewide Automated Welfare System (CalSAWS) Consortium IV (C-IV) purchase of Interactive Voice Response (IVR) Bots Authentication Enhancements Pilot will not exceed $469,974. The cost will be funded with 95% ($446,475) state and federal funds made available through the California Work Opportunity and Responsibility to Kids, Medi-Cal and CalFresh allocations, and 5% ($23,499) Net County Cost. Adequate appropriation and revenue have been included in the Human Services Administrative Claim 2020-21 budget and will be included in the 2021-22 recommended budget.
BACKGROUND INFORMATION
The Transitional Assistance Department (TAD) is mandated and responsible to administer public assistance programs for eligible San Bernardino County residents in need of financial, nutritional and/or medical assistance, as well as providing ...
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