REPORT/RECOMMENDATION TO THE BOARD OF SUPERVISORS
OF SAN BERNARDINO COUNTY
AND RECORD OF ACTION
September 14, 2021
FROM
WILLIAM L. GILBERT, Director, Arrowhead Regional Medical Center
SUBJECT
Title
Agreement with Relatient, Inc. for an Automated Patient Engagement System
End
RECOMMENDATION(S)
Recommendation
Approve Agreement with Relatient, Inc., for an Automated Patient Engagement System to remind patients about scheduled clinic visits, surgical procedures, and specialized testing appointments, for a total cost not to exceed $280,000, for the contract period of September 14, 2021 through September 13, 2026.
(Presenter: William L. Gilbert, Director, 580-6150)
Body
COUNTY AND CHIEF EXECUTIVE OFFICER GOALS & OBJECTIVES
Provide for the Safety, Health and Social Service Needs of County Residents.
FINANCIAL IMPACT
Approval of the item will not result in the use of Discretionary General Funding (Net County Cost). The total cost not to exceed $280,000 is funded by State Medi-Cal, Federal Medicare, private insurances, and other departmental revenue. Funding sources may change in the future pending any legislative activity related to the repeal and/or replacement of the Affordable Care Act. Sufficient appropriation and revenue are included in the Arrowhead Regional Medical Center (ARMC) 2021-22 budget and will be included in future recommended budgets.
BACKGROUND INFORMATION
Approval of the recommended Agreement with Relatient, Inc. (Relatient) for an Automated Patient Engagement System will allow ARMC to remind patients about scheduled clinic visits, surgical procedures, and specialized testing appointments to reduce the number of patients who do not show for their scheduled appointments. A reduction in no-show rates will allow ARMC to make better use of appointment slots, improve arrival time to keep clinics on schedule, increase customer service, and provide better access to care.
Operating since 2014, Relatient is a privately-owned Softw...
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